Category Archives: Customer Support
New SendGrid Documentation Launched
Today SendGrid is excited to announce our new and improved documentation! Some of the highlights of the new system are: Quicker load times Improved navigation and organization More relevant search results Increased legibility Cleaner presentation of code samples Ability to toggle between JSON and XML examples The new system will allow us to collaborate on updates and changes much more quickly, and we hope that the changes will allow developers to find what they need quicker than before. We’d love to hear your feedback on how you like the changes or what we can do to make things better, so…
READ MORE »Three Questions to Ask your SMTP Service Provider Before You Buy
Getting your emails delivered to your customers is imperative if you want them to respond to your messages. While employing an outsourced SMTP email server solution is the best choice due to its ease of use and flexibility, before you make a final decision on who will take on the important task of handling your transactional email, make sure you ask the provider these three key questions. Related PostsSendGrid Delivered hits NYC September 12 Customer Success Story: Award Winning Digital Agency, Cyber-Duck Benefits from Cloud Email Capabilities Become an Inbox Insider with SendGrid Delivered Customer Success Story: Extole “Likes” SendGrid’s…
READ MORE »Customer Success Story: Pinterest Shares Interests with SendGrid and Finds a Great Email Deliverability Partner
Pinterest is a virtual pinboard that lets you organize and share all the beautiful things you find on the web. Pinterest has grown tremendously in the past year growing their user base by 50% month over month. As a result of their rapid growth, Pinterest’s small team of engineers was left with the task of managing the flow of millions of email through their systems, and the deliverability challenges that accompany high volume senders. Related PostsWebinar: Q&A with Ken and Carly Customer Success Story: Online Music Promotion Software, Haulix Achieves a 95% Delivery Rate With SendGrid 3 Mobile Trends…
READ MORE »Customer Success Story: Listia Trades Poor Email Delivery for Increased Engagement and Conversion
Listia is an online auction site where you sell your unwanted things and bid other people’s stuff using credits instead of real money. Listia relies on email to communicate with their users and since bidding is a real time function, it’s imperative for bid notifications, reminders and friend requests to reach their customer’s inboxes in a timely and reliable manner. However, when membership rose sharply, the 30% increase in emails being sent caused blocks at Hotmail and Yahoo! These blocks had a domino effect. Users didn’t receive important emails and filed complaints. This ultimately led to a lack of user…
READ MORE »Customer Success Story: EZ Texting Transforms Customer Service Team into a Powerful Marketing Tool
EZ Texting is a text messaging solution for businesses, small groups and individuals. EZ Texting sends over 75,000 marketing and transaction emails per month. Additionally, their customer service representatives and community managers send time sensitive transactional emails regarding account billing, security and more. However, they had zero visibility into how those emails were performing or if they were even reaching their customers. Related PostsCustomer Success Story: Free Logo Services’ CEO Selects SendGrid as their Solution of Choice 2012 Threat Report Puts Transactional Email on High Alert Three Misconceptions About Deliverability That Simply Aren’t True Customer Success Story: Online Business…
READ MORE »Customer Success Story: Glö Invites SendGrid to Become its Partner in Email Deliverability Management
Glö helps couples streamline their wedding planning by providing elegant paperless wedding invitations, save the dates and coordinating wedding websites with sophisticated RSVP technology. Glö sends over 18,000 emails each month, but about 30% of their email was routinely being undelivered by the ISPs resulting in numerous customer service calls and complaints from their users. While they tried to solve the delivery failures internally, they neither had the time nor the expertise to properly diagnose and fix their email deliverability issues. They needed a way to ensure that every paperless invite their customers sent to their guest lists got…
READ MORE »Customer Success Story: NudgeMail Reminders Always Arrive with SendGrid Infrastructure
NudgeMail is an email based reminder service and task management system. Due to the nature of the service, Nudgemail users expect these email reminders to arrive immediately and without delay. However, these demands required an infrastructure that was scalable to their growth and that required little internal management from their staff. Related PostsParse API: Oh, What You Can Do! The Seven SendGrid APIs – A Quick List London Hackers Bring Home the Gold at API Hackday API Hackday Coming To London Webcast: The Power of Email APIs
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